{"id":3970,"date":"2023-11-06T11:41:14","date_gmt":"2023-11-06T16:41:14","guid":{"rendered":"https:\/\/communicator.pef.org\/?p=3970"},"modified":"2023-11-10T14:35:56","modified_gmt":"2023-11-10T19:35:56","slug":"pef-urges-oversight-and-caution-when-it-comes-to-use-of-artificial-intelligence-in-the-state-workforce","status":"publish","type":"post","link":"https:\/\/communicator.pef.org\/issue\/volume-41-no-8\/pef-urges-oversight-and-caution-when-it-comes-to-use-of-artificial-intelligence-in-the-state-workforce\/","title":{"rendered":"PEF urges oversight and caution when it comes to use of Artificial Intelligence in the State workforce\u00a0"},"content":{"rendered":"
\"\"
Chris Ford, left, and Prakash Lal, at the witness table before the hearing.<\/figcaption><\/figure>\n

November 7, 2023 —<\/em> PEF Executive Board members Christopher Ford and Prakash Lal testified on the impact of artificial intelligence (AI) on the state workforce before the State Assembly\u2019s Standing Committees on Labor and Science & Technology on October 19.<\/span> Both are longtime PEF members at the Office of Information Technology Services (ITS).<\/span>\u00a0<\/span><\/p>\n

\u201cAI has and will affect everyone\u2019s lives and livelihood and has and will continue to have a profound impact on our members and the services they provide to the State of New York,\u201d said Ford. \u201cAs the use of AI expands exponentially across all platforms, there are no regulations or unified protocols or practices for entities that develop, distribute or use these systems.<\/span>\u00a0<\/span><\/p>\n

\u201cIn our written testimony, you will find recommendations that our union has developed to ensure that the continued development of and deployment of AI is responsible and ethical by developers and users\u2014including the State,\u201d Ford said.\u00a0<\/span>\u00a0<\/span><\/p>\n

AI works based on the information given to it, which informs how it processes that information and what information is given back to a user. Accordingly, PEF recommends complete transparency when it comes to the data AI uses to power its algorithms. PEF also recommends that the testing and oversight of AI be ongoing, especially to protect data privacy, security, and copyright.<\/span>\u00a0<\/span><\/p>\n

PEF reminded lawmakers that the explosive growth of AI will have real-world impacts.<\/span>\u00a0<\/span><\/p>\n

\u201cThe continued development of AI will have a major impact on workers as both public and private sector employers are using AI systems to perform tasks that were once performed by actual people,\u201d said Lal. \u201cWe need to protect workers from losing their jobs to AI systems. We need to ensure that workers impacted by the development of AI have access to upskill or reskill training for other positions. AI should inform and assist in service delivery, not displace them.\u201d<\/span>\u00a0<\/span><\/p>\n

Some of the assembly members asked Ford and Lal what exactly that training might look like and what, if anything, New York is already doing.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u201cAt present, New York State doesn\u2019t have an AI inventory,\u201d Lal said. \u201cWe do not know where AI is being used in the state, so we do not know of training being provided at the moment.\u201d<\/span>\u00a0<\/span><\/p>\n

\u201cAdditionally, we should never substitute humans with AI systems around eligibility for public assistance, mental health referrals, substance abuse treatment, or any other human service need,\u201d Lal said. \u201cWhat we cannot afford, after a decade of hiring freezes and job cuts, is anything that would further erode the State\u2019s safety net services.\u201d<\/span>\u00a0<\/span><\/p>\n

AI\u2019s Role in the Workplace<\/span><\/b>\u00a0<\/span><\/p>\n

Ford and Lal both stressed that while AI is not new, especially at ITS, it is rapidly changing how workers do their jobs, how those who use state services interact with the state, and how employers hire and attract workers.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u201cWe\u2019ve always had search engines, we\u2019ve always had surveillance in the workplace, we\u2019ve always had time keeping systems,\u201d Ford said. \u201cThe application of AI allows for faster decision<\/span> making based on that data, it does not necessarily allow for more accurate or ethical use of that data in making those decisions.\u201d<\/span>\u00a0<\/span><\/p>\n

Ford, and the members he represents, are mostly seeing AI augment their work, instead of replacing workers outright, but that doesn\u2019t mean it isn\u2019t happening elsewhere or that members in his unit couldn\u2019t<\/span> be replaced in the future.<\/span>\u00a0<\/span><\/p>\n

\u201cI would say that much of the workforce over time would face the need for reskilling or upskilling,\u201d Ford said. \u201cI would also say that newer members entering the workforce, you hear all the time that they like to change what they do, jump jobs, try new things. I have hope that they will adapt quicker than those of us who are already in the workforce.\u201d<\/span>\u00a0<\/span><\/p>\n

Ford and Lal offered examples of how AI has helped the State workforce, with call centers implementing chatbots to help with queues and handling concerns in an orderly fashion. Their concern lies with decision making. AI should not be relied upon to make determinations regarding public goods and services.<\/span>\u00a0<\/span><\/p>\n

\u201cWhere I see great risk is with the service providers,\u201d Ford said. \u201cThings like Department of Labor unemployment insurance decisions, social work, making decisions for parolees.\u201d\u00a0<\/span>\u00a0<\/span><\/p>\n

The 2023-2026 PS&T contract includes a side letter establishing a joint committee with the state to continue discussions about AI in the workplace. PEF also recommended in its written testimony that New York establish a task force to determine how the state uses automated decision systems (ADS) or algorithms.<\/span>\u00a0<\/span><\/p>\n

To read PEF\u2019s full submitted written testimony, click <\/span>here<\/span><\/a>. To watch the testimony delivered by Ford and Lal, click <\/span>here.<\/span><\/a>\u00a0<\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

November 7, 2023 — PEF Executive Board members Christopher Ford and Prakash Lal testified on the impact of artificial intelligence (AI) on the state workforce before the State Assembly\u2019s Standing…<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"division":[],"allowed_regions":[],"allowed_divisions":[],"class_list":["post-3970","post","type-post","status-publish","format-standard","hentry","category-uncategorized","issue-volume-41-no-8","issue-volume-41-no-9"],"acf":[],"yoast_head":"\nPEF urges oversight and caution when it comes to use of Artificial Intelligence in the State workforce\u00a0 - PEF Communicator<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/communicator.pef.org\/issue\/volume-41-no-8\/pef-urges-oversight-and-caution-when-it-comes-to-use-of-artificial-intelligence-in-the-state-workforce\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PEF urges oversight and caution when it comes to use of Artificial Intelligence in the State workforce\u00a0\" \/>\n<meta property=\"og:description\" content=\"November 7, 2023 — PEF Executive Board members Christopher Ford and Prakash Lal testified on the impact of artificial intelligence (AI) on the state workforce before the State Assembly\u2019s Standing...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/communicator.pef.org\/issue\/volume-41-no-8\/pef-urges-oversight-and-caution-when-it-comes-to-use-of-artificial-intelligence-in-the-state-workforce\/\" \/>\n<meta property=\"og:site_name\" content=\"PEF Communicator\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-06T16:41:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-10T19:35:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/communicator.pef.org\/wp-content\/uploads\/sites\/2\/2023\/11\/Ford-Lal-at-table-300x225.jpeg\" \/>\n<meta name=\"author\" content=\"ccanham\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"ccanham\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/communicator.pef.org\\\/issue\\\/volume-41-no-8\\\/pef-urges-oversight-and-caution-when-it-comes-to-use-of-artificial-intelligence-in-the-state-workforce\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/communicator.pef.org\\\/issue\\\/volume-41-no-8\\\/pef-urges-oversight-and-caution-when-it-comes-to-use-of-artificial-intelligence-in-the-state-workforce\\\/\"},\"author\":{\"name\":\"ccanham\",\"@id\":\"https:\\\/\\\/communicator.pef.org\\\/#\\\/schema\\\/person\\\/0677b03b1fcdadfe00f4e905b97b90e4\"},\"headline\":\"PEF urges oversight and caution when it comes to use of Artificial Intelligence in the State workforce\u00a0\",\"datePublished\":\"2023-11-06T16:41:14+00:00\",\"dateModified\":\"2023-11-10T19:35:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/communicator.pef.org\\\/issue\\\/volume-41-no-8\\\/pef-urges-oversight-and-caution-when-it-comes-to-use-of-artificial-intelligence-in-the-state-workforce\\\/\"},\"wordCount\":813,\"image\":{\"@id\":\"https:\\\/\\\/communicator.pef.org\\\/issue\\\/volume-41-no-8\\\/pef-urges-oversight-and-caution-when-it-comes-to-use-of-artificial-intelligence-in-the-state-workforce\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/communicator.pef.org\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2023\\\/11\\\/Ford-Lal-at-table-300x225.jpeg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/communicator.pef.org\\\/issue\\\/volume-41-no-8\\\/pef-urges-oversight-and-caution-when-it-comes-to-use-of-artificial-intelligence-in-the-state-workforce\\\/\",\"url\":\"https:\\\/\\\/communicator.pef.org\\\/issue\\\/volume-41-no-8\\\/pef-urges-oversight-and-caution-when-it-comes-to-use-of-artificial-intelligence-in-the-state-workforce\\\/\",\"name\":\"PEF urges oversight and caution when it comes to use of Artificial Intelligence in the State workforce\u00a0 - 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